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FAQs

Below are some of are common questions about orders

As a "Made To Order" service, our dispatch times can vary depending on the product. Typically, we need 15-20 days to prepare your order.
For specific product details or assistance, please reach out to us: orders@navaaura.com

Yes, we ship worldwide

  • Free Shipping Within India
  • International Shipping Charges minimum Rs 2000/- varying from country to country and weight of parcel

Yes Custom Duty Charges are to be borne by you since, 'Every time when an item crosses an international border from one country to another, it is subject to these charges by the importing country's rules and regulations'.

We really apologize at the moment we do not have COD Option for any orders.

Yes, we do have Express Delivery. Kindly reach out to us at +91 8743901726 to check for the product availability.

Yes, customization is possible in terms of colors, adding sleeves and other minor customization. For additional customization, you can contact us at +91 8743901726 email at order@navaaura.com. However there is an additional 15% charge on MRP for 2XL , 3XL and additional 25% charge on MRP for 4XL , 5XL , 6XL.

We generally keep a 2" margin in all our custom-made outfits. Usually, the measurements are accurate, and the alteration is quite minimal. However, if anything comes up, we would be happy to assist you in case of customized size only - Not applicable on sale collection.

We have NO RETURN/NO REFUND policy. It is advised to check for your size requirements before you make a purchase order. But their is exchange policy in case of product found torn.

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